Feast Cafe and Restaurant Roscommon

Food here is consistently good, I often get a breakfast sandwich or order from the lunch menu. The turkey burger is really good and the pasta dishes. Food is always made fresh and full of flavour. Would highly recommend if you’re in Roscommon.

Ordered a lasgane, its dessert size portion roughly the size of a kid's palm.
No tomato nor white sauce, top was dried and the whole taste is tasteless. Asked the chef about it and she just said its fine. Left the food with only 2 bite eaten, went to pay and the chef just took full payment without askng whats wrong, why food wasnt eaten etc.

Happy to discriminate

We went to dine in Feast today as we heard a lot of good things about it

Unfortunately the owner doesn’t seem to understand the legalities of service dogs and is happy to discriminate and ironically for somebody working in hospitality was most inhospitable

We went in and sat down as far as the way from the kitchen as we could as it was an open kitchen and understand that food hygiene is very important to most proprietors

A lady came over and told us we would not be served as dogs are not allowed. I explained to the lady that the dog in question was actually a service dog and had the cert to confirm the same

I asked the matter to be escalated as the waitress wasn’t getting the in subtle difference between a dog and service dog and I have never been denied service to a restaurant once they understand the situation

The owner came over and was immediately very defensive. She claimed I was being rude but clearly she was flustered and just did not understand the legislation. I gave her the example of a guide dog coming in and would she withhold service and her answer was no but the parallels seemed to be lost on her when I pointed out and asked her what the difference was to which she had no answer but became intent on just getting us out and holding her position rather than realising the error of her position.

What annoyed me as much was the owners claim of me being rude when I was merely pointing out what she was saying was incorrect and I was trying to be sure she was clear it was a service dog. I never once raised my voice, never once cut her off when she was speaking she was handling the situation poorly and then just threw out insults

I am acutely aware of the importance of kitchen hygiene, which she tried to hide behind but given we were sat at the furthest point away from the kitchen it was a moot point on her part. I have also eaten in restaurants with open kitchens with our service dog and it wasn’t an issue

It was a very awkward situation and very embarrassing I would never go back nor recommend the restaurant due to the owners position of seemingly being comfortable to discriminate against people with disabilities

I take no joy in witting such a review and maybe the owner was having a bad day but the treatment we received was nothing short of a disgrace